The Power of Ownership: How LATRO TAMS Protected Revenue & Resilience for MTN Congo
Discover how MTN Congo eliminated the “Vendor Fragmentation Tax”, successfully extended over 21 million at-risk vouchers in a single day, and transformed reactive IT operations into a strategic engine for growth.
In the high-stakes telecom market, the end of the year is a period of intense vulnerability. It is when the cost of fragmented vendor ecosystems is highest—where large vendors typically step back or charge exorbitant fees for emergency support.
Faced with the imminent expiry of 21,228,707 prepaid vouchers, critical Geo-replication instability, and a surge in BSS rejections, MTN Congo needed more than a standard support ticket. They needed a strategic partner.
The LATRO TAMS Advantage: 3 Pillars of Proactive Control
This case study details how LATRO’s Telecom Application Managed Services (TAMS) team operated as an extension of MTN’s internal operations to deliver unprecedented results:
End-to-End Ownership
Frictionless Revenue Protection
