Vietnamobile: 95% Pre-Call Fraud Detection with LATRO- A Masterclass in Proactive Fraud Prevention
Vietnamobile Achieves 95% Pre-Call Fraud Detection with LATRO in response to the challenges posed by evolving SIM box fraud, Vietnamobile deployed LATRO’s Bypass Shield, a solution designed to enhance international bypass fraud detection and prevention. The implementation of LATRO’s solution enabled Vietnamobile to detect over 9,500 fraud cases within the first quarter and achieve an impressive 95% pre-call detection rate within the first year, resulting in $430,000 annual revenue savings.
Bypass fraud results in substantial financial losses, with interconnect bypass fraud alone costing telecom operators approximately $3.11 billion annually. This type of fraud involves rerouting international calls to exploit varying termination rates, leading to significant revenue losses and compromised call quality.
The challenge
Vietnamobile, a leading telecom provider in Vietnam, faced significant revenue loss and network degradation due to sophisticated SIM box fraud operations. Fraudsters employed tactics like IMEI spoofing, international SIM servers, hybrid traffic, and shifting termination methods to evade detection. This impacted Vietnamobile’s financial performance, reputation, and customer satisfaction.
The solution
Vietnamobile partnered with LATRO to implement a comprehensive SIM box detection system, including CDR analytics, signaling analytics, and test call generation. LATRO’s Protocol Signature™ technology, using advanced algorithms to analyze signaling traffic, enabled precise and rapid fraud detection.
Results
9, 500 FRAUD DETECTIONS
Over 9,500 fraud detections linked to 11 distinct operations were identified within the first quarter.
95% PRE-CALL DETECTION RATE
95% pre-call detection rate achieved within the first year, preventing financial losses before they occurred.
$430,000 annual revenue savings
$430,000 in annual revenue savings delivered by year 7, with a consistent 90% average pre-call detection rate.
Improved call quality and customer satisfaction
Improved call quality and customer satisfaction due to reduced network congestion.
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Conclusion
LATRO’s solution empowered Vietnamobile to effectively combat SIM box fraud, resulting in significant financial savings, improved network security, and enhanced customer satisfaction.
Vietnamobile’s success story demonstrates the power of partnering with a trusted and experienced fraud management provider like LATRO. By implementing LATRO’s comprehensive solution, Vietnamobile not only recovered significant financial losses but also gained a proactive defense against evolving fraud tactics. This translated to a more secure network, improved customer satisfaction, and a stronger bottom line.
LATRO’s commitment to innovation, customer service, and deep industry expertise makes it the ideal partner for telecom operators seeking to combat fraud and protect their revenue. With LATRO’s solutions, operators can:
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