Within two months of contract signature, LATRO had its Charging and Value-Added Services Systems Managed Services team fully implemented, bringing all the necessary tools required to get up and running within MTNA.
Operational support covering network monitoring, performance reporting, L1 preventive maintenance, 2nd level fault management, and much more.
A comprehensive approach covering product design, development, deployment, and documentation.
Support for a wide range of functions including system configuration, service integration, process and tool management to knowledge and competence management.
An all-inclusive service featuring system capacity planning, optimization, and inventory database management.
LATRO’s Managed Services have not only maintained the system’s stability but also ensured that every detail – from logging trouble tickets to software lifecycle management, system backups, and SLA management – was all handled with utmost precision. MTNA’s daily operations were transformed, with LATRO’s team monitoring nodes 24×7, producing internal root cause analysis reporting, supporting MTNA’s Testing & Quality Assurance team, and ensuring the swift closure of all system-related issues.
One year after LATRO’s intervention, MTNA has witnessed exponential value across many domains:
LATRO’s robust framework and professional approach have addressed and rectified many additional operational challenges including rating discrepancies, system mismatches, and unused offers, which have paved the way for enhanced service delivery and increased customer satisfaction.
MTNA’s partnership with LATRO is a testament to the latter’s commitment, proficiency, and expertise in managing mobile network operations. By transforming challenges into success stories, LATRO has not only assisted MTNA in achieving its operational objectives but also showcased its credentials as a reliable partner and solution provider for mobile network operators worldwide.