Human Resources (HR)/Employee Experience (EX) Officer

LATRO is a multinational company with worldwide operations and support offices. Headquartered in the United States, we have a major operating office in Dubai, UAE and personnel based in every major global region. We are a thriving multicultural, globally positioned team of seasoned technical and business industry experts, driven by our mission to help communication and fintech service providers thrive in the digital era through our expert technologies and trusted services.

We provide innovative RAFM (Revenue Assurance and Fraud Management) and AI/ML Analytics-driven solutions as well as comprehensive telecom application managed services to the telecommunications industry. A recognized and trusted name in the industry for more than a decade, we believe that helping our customers safeguard their bottom lines powers investment and fuels job sustainment, resulting in overall economic growth where it is most needed.

We are an agile, non-bureaucratic company characterized by technological innovation, extraordinary effort, and dedication to our customers and employees. The atmosphere is fast paced, shifting rapidly to the pressing needs of our customers.

As HR/EX Officer you will own and execute various HR responsibilities as directed, primarily in support of the company’s Managed Services division.  You will report to the EX Advisor and work closely with the wider EX Team, Finance, departmental management and team members across the organization. This role requires collaboration with both internal and external parties and reports in person to LATRO’s Dubai, UAE office.

We are seeking a dedicated HR/EX Officer for a 9-month maternity leave cover, with the possibility of extension based on business needs and performance. This is a unique opportunity to join our team and make a meaningful impact during a critical period, with the potential for continued collaboration.

Including but not limited to:

• Recruiting
• Employment Offer & Contract Management
• Onboarding (including working with UAE PRO on employee visa support as needed)
• UAE Benefits Administration (including working with PRO as needed)
• Employee Engagement
• Performance Management
• Offboarding
• Employee Relations
• Serve as first-line support for personnel HR-related questions
• Personnel File Management
• Administrative Support Duties

Note that the company uses a HRIS to administrate a number of the responsibilities above.

• Bachelor’s Degree in related field
• Minimum of 3-5 years’ experience in a UAE HR role; global HR experience a plus
• HR certification preferred
• Previous experience working with an HRIS
• Thorough working knowledge of UAE labor and social laws as well as benefits landscape
• Excellent verbal and written professional communication skills
• Fluent in spoken and written English, other languages a plus (i.e. Arabic).
• Strong interpersonal skills; demonstrated emotional and intercultural intelligence and ability to model and nurture a positive, engaging work culture
• Excellent organizational and administrative skills with strong attention to detail
• Ability to maintain objectivity as well as confidentiality; high level of integrity
• Strong sense of ownership and responsibility, possessing a bias towards action
• Ability to self-start, self-manage, prioritize, and execute a wide range of concurrent responsibilities with excellence
• Possess the confidence to think critically, push for clarity, problem solve, propose solutions/improvements and act decisively
• Proficient in Microsoft 365 suite platforms/tools including SharePoint or the ability to learn quickly
• Flexible and adaptable to change, embodying a continual learner/growth mindset
• Previous experience with an international, geographically distributed team preferred.