Expert Insights, Solid Results: LATRO’s Consulting for
Our consultative approach, leveraging the latest industry best practices and data analytics, empowers operators to accurately assess financial risks, improve operational efficiencies, and enhance profitability. Partner with LATRO for a comprehensive assessment of your telecom operations, and experience the transformation towards optimized revenue security and business growth.
In line with requests to assess Revenue Assurance and Fraud Management departments, LATRO uses a consultative approach using TM Forum’s best practices and data transactional analysis as well as its expertise in Revenue Assurance domain and consultancy programs to assess the operator’s total financial risk and maturity level. This includes the evaluation of data availability, transactional analysis, processes, organization, technology, reporting and measurement.
LATRO has been providing Revenue Assurance Managed Services to various operators worldwide. As a result of LATRO’s extensive experience in Revenue Assurance, here is how it will benefit your organization:
Relates to lost revenues where a chargeable event occurred which should have been billed to the customer or operator but was not or was charged at a lower rate.
Refers to potential monetary loss to the organization owing to excess usage allowed to the subscribers beyond the defined set of business rules or potential reputation loss / brand risk to the organization owing to overcharging the subscribers.
Relates to the situation where a business policy is in place to set pricing levels, but these are either set at negative or unintentionally low margin levels or the situation where a revenue assurance artificially limits the revenues that can be generated from a subscriber.
Refers to the incidents which have contributed to the direct loss of possible Revenue to an organization. These scenarios are the possible revenue which the operator will earn from business as usual, however the changed situation (Fraudulent incident/Revenue Loss) has deprived the operator realization of such amount.
Refers to design deficiencies in the existing process set up or system configurations that can result in fraudulent set of activities on the network (excessive usage of services with no intention to pay).
Refers to process design deficiencies or operating inefficiencies existing in the setup which may result in customer dissatisfaction, brand impact and possible Revenue loss.
Observations – Details of existing anomaly / exception / enhancement opportunity noted during course of our review. This phase also specifies details of data analysis performed (if any) along with the corresponding outcomes and root cause of exception noted. Each observation has been classified as follows:
Root Cause – Summarizes reasons of process weakness/ control gaps that led to the exception noted. These are classified as follows:
Business Impact – Explains the possible impact of process weaknesses/ control gaps on the business. Business impact has been classified as high, medium, and low. Please note that the impact could be monetary or non-monetary.
Recommendations – Contains suggested course of action to be taken to reduce the impact created by the process weakness/control gap or the exception noted. Recommendations are classified into three categories based on degree of effort required for implementation:
Response and action plan – Explains the proposed action plan for the recommendations made and the proposed dates for implementation, if applicable.
Our consultative approach is rooted in TM Forum’s best practices, combined with our deep expertise in the Revenue Assurance domain. We thoroughly evaluate your operations, including data availability, transactional analysis, processes, organization, technology, reporting, and measurement, to provide a comprehensive assessment of your total financial risk and maturity level.
Our services include:
We don’t just identify problems; we provide actionable solutions and recommendations tailored to your unique needs. Our team offers observations, root cause analysis, and a strategic action plan for implementation, covering everything from leakage and exposure to design deficiencies and operational inefficiencies.