Expert Insights, Solid Results: LATRO’s Consulting for
Telecom Excellence

CONSULTING
LATRO's Consulting Services offer specialized expertise to revolutionize your telecom operations. With a focus on addressing the unique challenges of the telecom industry, our consulting team brings deep insights and innovative strategies to your business. From navigating complex market dynamics to implementing cutting-edge technologies, LATRO's consulting services are designed to enhance operational efficiency, reduce risks, and drive growth.
DID YOU KNOW?
According to Analysys Mason, CSPs' spendings on service design and consulting are projected to rise steadily from 2023 to 2028. This increase is primarily attributed to the rapid deployment of 5G standalone networks and the digital transformation initiatives undertaken by telecom providers​​. Furthermore, 5G technology is identified as a key driver of CSPs' spending with an expected growth rate of 13.9% CAGR during the 2023–2028 period, reaching approximately USD 7.3 billion.

Our consultative approach, leveraging the latest industry best practices and data analytics, empowers operators to accurately assess financial risks, improve operational efficiencies, and enhance profitability. Partner with LATRO for a comprehensive assessment of your telecom operations, and experience the transformation towards optimized revenue security and business growth.

Our Consulting Approach

In line with requests to assess Revenue Assurance and Fraud Management departments, LATRO uses a consultative approach using TM Forum’s best practices and data transactional analysis as well as its expertise in Revenue Assurance domain and consultancy programs to assess the operator’s total financial risk and maturity level. This includes the evaluation of data availability, transactional analysis, processes, organization, technology, reporting and measurement.

LATRO has been providing Revenue Assurance Managed Services to various operators worldwide. As a result of LATRO’s extensive experience in Revenue Assurance, here is how it will benefit your organization:

  • Assess the level of total financial risks and maturity level
  • Identify gaps and risks impacting the operator’s profitability
  • Recommendations on solutions required for financial and capabilities improvement
  • Recommendations on best practices and industry standards
  • Assess the control coverage and effectiveness according to TM Forum best practices
  • Recommendations on the optimal plan for a cost-effective solution
  • Assess the revenue recognition processes

Key assessment items

Revenue leakage

Relates to lost revenues where a chargeable event occurred which should have been billed to the customer or operator but was not or was charged at a lower rate.

Revenue exposure

Refers to potential monetary loss to the organization owing to excess usage allowed to the subscribers beyond the defined set of business rules or potential reputation loss / brand risk to the organization owing to overcharging the subscribers.

Opportunity loss

Relates to the situation where a business policy is in place to set pricing levels, but these are either set at negative or unintentionally low margin levels or the situation where a revenue assurance artificially limits the revenues that can be generated from a subscriber.

Direct Loss of Possible Revenue

Refers to the incidents which have contributed to the direct loss of possible Revenue to an organization. These scenarios are the possible revenue which the operator will earn from business as usual, however the changed situation (Fraudulent incident/Revenue Loss) has deprived the operator realization of such amount.

Fraud exposure

Refers to design deficiencies in the existing process set up or system configurations that can result in fraudulent set of activities on the network (excessive usage of services with no intention to pay).

Process issue

Refers to process design deficiencies or operating inefficiencies existing in the setup which may result in customer dissatisfaction, brand impact and possible Revenue loss.

Assesment Phases

Observations – Details of existing anomaly / exception / enhancement opportunity noted during course of our review.  This phase also specifies details of data analysis performed (if any) along with the corresponding outcomes and root cause of exception noted. Each observation has been classified as follows:

  • Leakage
  • Exposure
  • Enhancement
  • Others

Root Cause – Summarizes reasons of process weakness/ control gaps that led to the exception noted. These are classified as follows:

  • Design deficiency
  • Operational inefficiency
  • System deficiency

Business Impact – Explains the possible impact of process weaknesses/ control gaps on the business. Business impact has been classified as high, medium, and low.  Please note that the impact could be monetary or non-monetary.

Recommendations – Contains suggested course of action to be taken to reduce the impact created by the process weakness/control gap or the exception noted. Recommendations are classified into three categories based on degree of effort required for implementation:

Response and action plan – Explains the proposed action plan for the recommendations made and the proposed dates for implementation, if applicable.

Summary

Our consultative approach is rooted in TM Forum’s best practices, combined with our deep expertise in the Revenue Assurance domain. We thoroughly evaluate your operations, including data availability, transactional analysis, processes, organization, technology, reporting, and measurement, to provide a comprehensive assessment of your total financial risk and maturity level.

Our services include:

  • RA & FM maturity assessments
  • RA & FM Training
  • Detailed analysis of Revenue leakage, Revenue exposure, Opportunity loss, Direct Loss of Possible Revenue, Revenue at risk, Fraud exposure, Process issues, and Cost leakage.

We don’t just identify problems; we provide actionable solutions and recommendations tailored to your unique needs. Our team offers observations, root cause analysis, and a strategic action plan for implementation, covering everything from leakage and exposure to design deficiencies and operational inefficiencies.

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