Navigate Market Complexities
with our Managed Services

MANAGED SERVICES
As the portfolios of Communication Service Providers (CSPs) expand, the landscape of business risks broadens. With this growth, CSPs face mounting challenges, including the critical issues of revenue leakage and heightened fraud activity. These challenges are further compounded by intense market competition, price erosion, and the ongoing decrease in Average Revenue Per User (ARPU). Our managed services are designed to navigate these complex waters, offering robust solutions that mitigate risk and optimize operational efficiency in the face of evolving market demands.
DID YOU KNOW?
The Telecom Managed Services Market is anticipated to grow from USD 23.27 billion in 2023 to USD 39.54 billion by 2028, with a CAGR of 11.19% during the forecast period. The constant requirement for network optimizations, advancements in technologies like SDN, 5G, NFV, growing smartphone usage, BYOD trends, and the rising number of cyber-attacks are also key factors encouraging the growth of this market​​.

We understand the dilemma and designed our managed services portfolio around empowering our customers so that they can take their mind off their Revenue Assurance and Fraud Management (RAFM) problems. Instead, they can focus on new challenges and future growth.

Our Managed Services

Cost Efficiency

Capital available for large, strategic investments in business and revenue assurance functions is scarce these days. C-Suites no longer have the luxury of allocating multi-million dollar spending on Revenue Assurance and Fraud Management infrastructure and resources. On the other hand, RAMS requires no significant capital investments and offers high value through cost-effective operating expenses.

Expert Manpower

The specialized experience and skillset required by a Revenue Assurance professional are scarce. Especially in developing markets where turnover risk is high for top talent, acquiring or developing expert RA personnel is a challenge. This has direct consequences on operational continuity and efficiency. The LATRO RAMS team provides the expert resources needed for project implementation whether remote or on-site.

Managing Complexity

Adaptation to new network architectures and business process design are challenges for RA control implementations, especially for conventional tool-based approaches. The adaptions increase complexity, presenting multiple layers of challenges for systems owners including, often unbudgeted change request (CR) costs. RAMS offers a more flexible approach to help you manage increases in complexity due to ever-adapting scenarios within the business.

Agile Operations

The RA function requires agility in adapting to the business and internal organizational dynamics. RAMS eliminates dependencies on transitional approaches to cross-functional roles and responsibilities within the organization. The result is increased consistency and commitment to the RA mission and ongoing operations.

Maturity Models

Industry organizations such as the TM Forum have produced models for assessing an organization’s RA maturity in terms of technology, people, and processes. RAMS (Reliability, Availability, Maintainability and Safety) follows these models to assist you in increasing maturity within the enterprise through application of our customized frameworks to optimize control implementation, reducing risk to your most critical revenues.

Assessments

Managed Services Assessment provides a comprehensive evaluation of your telecom operations, identifying areas prone to risks such as revenue leakage and fraud. Through this assessment, we pinpoint inefficiencies and recommend strategies to enhance your service delivery. The focus is on aligning with your business objectives, ensuring that you not only meet but exceed market expectations in a secure and efficient manner.

Our Approach

Explore our Managed Services offering, a comprehensive suite designed to enhance your telecom operations. Key features include Outsourced FM for bypass fraud support, and RAFM Support. We provide both on-site and off-site resources, ensuring flexible and responsive service. Our ground-up control development and automation streamline your processes, while our RAFM system implementation and support ensure seamless integration. Benefit from our in-house staffing and expertise, alongside IN & VAS support for your Intelligent Network and Value Added Services, optimizing your network’s performance and expanding your service capabilities.

Summary

LATRO’s Managed Services offer a robust and comprehensive solution tailored for Communication Service Providers. Designed to effectively manage and mitigate the complexities of telecom operations, our services encompass outsourced fraud management, revenue assurance, and advanced SQL-based RAFM support. With both on-site and off-site resources, we ensure flexible and dedicated assistance. Our services extend to developing and automating control systems, implementing RAFM systems, and providing specialized support for Intelligent Networks and Value Added Services. This holistic approach, combined with our in-house expertise, equips telecom providers with the tools and support needed to navigate market challenges and optimize their operations for sustained success.

Additional Resources

close

GET STARTED